FAQs

Physiotherapy

How do I make an appointment?

We have online booking or you can call 0444 591 934 and our friendly reception staff will be able to help you.

Do I need a referral?

No, you don't need a referral to book a Physiotherapy appointment.

A referral is only needed for physiotherapy treatment if you are claiming under a Medicare EPC plan or DVA.
Please note that for Medicare we do not bulk bill these appointments and there will be a gap fee. The 2025 Medicare rebate for Physiotherapy is $60.35
Workcover and TAC patients welcome. An out of pocket charge will apply to most claims.
NDIS self-funded clients are welcome.

How do I pay?

We require payment on the day of physiotherapy treatment. This can be by card or cash. We have HICAPS where you can claim your health insurance on the spot with your card. If you do not have your card we can provide you with a receipt to claim online or with your insurer. Rebates vary between insurers.
If you have a Medicare CDMP / TCA referral, please bring in your referral from your doctor. You will be required to pay the full appointment fee prior to us processing your Medicare rebate onsite with the reimbursement paid directly into your account.
Appointment costs as of 1st of January 2025
- PHYSIOTHERAPY
  Initial Appointment 45 minutes $160
  Initial Appointment 75 minutes (complex or multi-area) $220
  Standard Review Appointment 30 minutes $120
  Standard Review Appointment 45 minutes $160
  Standard Review Appointment 60 minutes $195
  
  CLINICAL EXERCISE/PILATES
  Initial Clinical Exercise Assessment 60 minutes $180
  2:1 Class with Junior Physiotherapist $60/10 Pass for $550
  2:1 Class with Masters Trained Physiotherapist $80/10 pass for $750
  Individual Clinical Exercise 45 minutes $140
  Individual Clinical Exercise 60 minutes $175
  
  WOMEN'S HEALTH
  Women's Health Initial Consultation $195
  Women's Health Review Consultation $160
  
  GLA:D EXERCISE PROGRAM
  GLA:D Program $660 includes Initial and Follow-up and 12 classes
  Individual GLA:D classes $60

What Should I wear?

Wear comfortable clothes that you can move in. If we are looking at your knees it is a good idea to wear shorts or have pants that roll up.

Cancellation Policy

We require 24 hours notice prior to your appointment time should you not be able to attend your appointment, otherwise a cancellation fee will occur. We will send you a reminder email two days prior to your appointment to help you remember

Podiatry

Do I need a referral?

No. Anyone can see a podiatrist. With your permission, we will contact and collaborate with any other health professionals involved in your care.

Can I claim with my health fund onsite?

Yes. Don’t forget to bring your health fund card with you to your appointment and check with them to make sure you are covered for Podiatry consultation.

What should I bring to my appointment?

In order to get the most out of your podiatry consultation, please bring any extra information that may be helpful for your Podiatrist to fully assess your case. This may include:

Relevant medical imaging or reports relating to your condition; eg X-Ray, MRI, CT or Ultra-Sound images of your feet, knees or hips.
A selection of your frequently worn footwear for casual wear, shoes for work as well as fitness activities.
A list of medications you are taking.

Can I get a Medicare rebate for my consultation?

You are only able to claim for Podiatry consultations through Medicare if you have a valid Chronic Disease Management plan (formally EPC) and have been referred by your doctor for Podiatry care. Please bring the referral from your doctor to your appointment.